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Support difference Options
Michal Margielewski
Posted: Wednesday, September 10, 2014 7:59:38 AM
Rank: Member
Groups: Member

Joined: 8/27/2014
Posts: 21
Hi,

Could you explain in detail difference between "Standard support" and "Priority support" ?
I mean this page: http://essentialobjects.com/Purchase.aspx?f=6

Best regards
Michał Margielewski
eo_support
Posted: Wednesday, September 10, 2014 8:48:18 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,067
Hi,

Standard support only provides support through email and support forum, where as with priority support, we can do support over the phone and remote sessions (we usually do this together since just phone call alone without actually being able to see anything is not effective to resolve issues). Additionally, when it comes to internal scheduling and handling support issues, we give priority support issues higher priority. We also give more weight to feature request submitted by priority support customers.

Thanks!
Michal Margielewski
Posted: Thursday, September 11, 2014 4:12:57 AM
Rank: Member
Groups: Member

Joined: 8/27/2014
Posts: 21
Thanks!


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