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Keith A
Posted: Wednesday, August 9, 2017 3:48:59 AM
Rank: Newbie
Groups: Member

Joined: 8/9/2017
Posts: 1
Getting this error in 6.0.29.2 of EO.PDF:

System.NullReferenceException: Object reference not set to an instance of an object.
at EO.Pdf.Internal.pq..ctor(String A_0)
at EO.Pdf.Internal.acs.a()
at EO.Pdf.Internal.q1.a()
at EO.Pdf.Internal.k9.a()
at EO.Pdf.PdfPage.a()
at EO.Pdf.PdfPageCollection.c()
at EO.Pdf.Internal.ac6.a()
at EO.Pdf.PdfDocument.a()
at EO.Pdf.PdfDocument.Merge(PdfDocument[] docs)
at eSOPH.Web.Services.ExportService.Save(Stream stream)

We know it's an older version and are looking at upgrading, but we're trying to get to a point where we can at least resolve this issue. It only happens on some PDFs which open fine in Chrome/Adobe. Any thoughts would be of great help.
eo_support
Posted: Thursday, August 10, 2017 3:26:54 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 19,499
Hi,

This usually happens when the PDF file contains minor errors such as missing certain required but not so important fields. As such issues are reported to us over the years, we would change our code to be more tolerate thus the new version maybe able to handle it fine. So I would recommend you to try the new build and see if it resolves the issue first. If it still does not resolve the issue, you can send us the file in question and we will be very happy to investigate further. See here for details on sending files to us:

https://www.essentialobjects.com/forum/test_project.aspx

Thanks!


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