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EO Webbrowser - Issue with HTTP proxy Options
hmireault
Posted: Monday, July 17, 2017 2:06:30 PM
Rank: Member
Groups: Member

Joined: 7/14/2014
Posts: 11
Hello,

One of our clients reported a few issues with the HTTP proxy, telling us that the authentication doesn't work as expected among other things. Even though the specified host/credentials are right, it doesn't manage to log in to the proxy. They theorised that it might be due to their proxy requiring a "digest" authentication mode.
We have a working HTTP proxy in our environment and I tested using Google Chrome and it works, but not with EO's webbrowser. I did notice that Google Chrome's proxy settings are based on Windows' own proxy settings.
The issue only happens with HTTP proxies, testing with a SOCKS proxy works perfectly.

They have also reported an issue with the "bypass" of the proxy settings not working as expected, bypassing certain sites for no apparent reason. I suspect this might have to do with the authentication not working properly, but I'm unsure.

We are using version 16.2.72.0 of the DLLs which is from EO.Total 2016. If there is any other information we or our client can provide we would be happy to.

Best regards.
eo_support
Posted: Wednesday, July 19, 2017 10:14:06 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 19,668
Hi,

We do not know for sure why it does not work. Do you have a test proxy online that demonstrates the problems so that we can test it from here? You can PM us the credentials. Do not directly reply sensitive information here since forum post is public.

Thanks!
hmireault
Posted: Friday, July 21, 2017 9:19:09 AM
Rank: Member
Groups: Member

Joined: 7/14/2014
Posts: 11
Hello,

Thank you. I sent you the information you requested in private message.

Best regards.
eo_support
Posted: Friday, July 21, 2017 10:06:57 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 19,668
Thanks! We will look into it as soon as possible.
eo_support
Posted: Friday, August 11, 2017 6:34:20 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 19,668
Hi,

This is just to let you know that we have posted a new build that should resolve this issue. You can download the new build from our download page. Please take a look and let us know how it goes.

Thanks!
hmireault
Posted: Monday, August 14, 2017 8:50:51 AM
Rank: Member
Groups: Member

Joined: 7/14/2014
Posts: 11
Hello,

This is working perfectly in our environment, we'll push out the update to our clients as soon as possible. If there is any further issue I'll update this thread.

Thank you for the quick fix :)

Regards.
eo_support
Posted: Monday, August 14, 2017 11:10:57 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 19,668
Glad to hear that! Please feel free to let us know if you run into anything else.


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