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Online Documentation not working Options
Dan
Posted: Tuesday, February 20, 2018 5:29:42 PM
Rank: Newbie
Groups: Member

Joined: 2/20/2018
Posts: 4
When I click around on the online documentation a lot of links are broken. I am using google chrome. I notice that if I use Microsoft Edge the links do work.
eo_support
Posted: Wednesday, February 21, 2018 11:13:55 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,070
Hi,

We are not aware of any such issues. Please check if you have any third party extension that might interfere with the links. If the problem continues, please provide detailed step by step information (such as which page and which link) and we will try to verify it here again.

Thanks!
CLXfeis
Posted: Saturday, February 24, 2018 3:21:46 PM
Rank: Member
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Joined: 9/11/2017
Posts: 13
I have the same issue with Firefox (without any extension). This is not a new problem, so please fix it finally. I always have to start IE to explore your online documentation.
eo_support
Posted: Sunday, February 25, 2018 12:47:50 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,070
CLXfeis wrote:
I have the same issue with Firefox (without any extension). This is not a new problem, so please fix it finally. I always have to start IE to explore your online documentation.


We do not see any issues with FireFox either here, so we are not sure what we can do. We will keep an eye on this and if we have an additional information on reproducing this we will work on it right away.
CLXfeis
Posted: Sunday, February 25, 2018 5:08:08 PM
Rank: Member
Groups: Member

Joined: 9/11/2017
Posts: 13
I guess I found the cause for the navigation issue in your online documentation. In Firefox it's the Tracking Protection.
If it's disabled the navigation works. But once activated you get the following console output:
Quote:
The resource at “https://stats.g.doubleclick.net/dc.js” was blocked because tracking protection is enabled. (ViewDoc.aspx)
Loading failed for the <script> with source “https://stats.g.doubleclick.net/dc.js”. (ViewDoc.aspx:521)
ReferenceError: _gat is not defined (ViewDoc.aspx:528:13)


This should give you the ability to fix the problem.
eo_support
Posted: Monday, February 26, 2018 9:49:10 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,070
CLXfeis wrote:
I guess I found the cause for the navigation issue in your online documentation. In Firefox it's the Tracking Protection.
If it's disabled the navigation works. But once activated you get the following console output:
Quote:
The resource at “https://stats.g.doubleclick.net/dc.js” was blocked because tracking protection is enabled. (ViewDoc.aspx)
Loading failed for the <script> with source “https://stats.g.doubleclick.net/dc.js”. (ViewDoc.aspx:521)
ReferenceError: _gat is not defined (ViewDoc.aspx:528:13)


This should give you the ability to fix the problem.


Thanks for the additional information. We have fixed this problem. Please try again and see if it works for you.
CLXfeis
Posted: Tuesday, February 27, 2018 3:21:55 AM
Rank: Member
Groups: Member

Joined: 9/11/2017
Posts: 13
Thanks a lot, at least with Firefox it works for me now. About the issue in Google Chrome the creator of this topic should answer, with my settings it works now as well.
eo_support
Posted: Tuesday, February 27, 2018 8:46:32 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,070
Great. Thanks for confirming!
Dan
Posted: Tuesday, February 27, 2018 5:59:46 PM
Rank: Newbie
Groups: Member

Joined: 2/20/2018
Posts: 4
Works in Chrome too now.
eo_support
Posted: Wednesday, February 28, 2018 9:17:37 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,070
Dan wrote:
Works in Chrome too now.


Great. Thanks for confirming!


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