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Pixelated Display Issues Options
gEHRiMed
Posted: Wednesday, September 12, 2018 1:21:15 PM
Rank: Newbie
Groups: Member

Joined: 9/12/2018
Posts: 2
Multiple customers of ours are reporting issues of seeing a pixelated blue highlight while typing in certain screens. This has occurred with Windows 10 and 7 machines. We don't currently have any idea what's causing this - we can only guess that its a problem with the rendering engine in the newest version of EO Browser. Below is a youtube video one of our customers sent in of this happening:

https://youtu.be/jZA5LWbjoTw
eo_support
Posted: Wednesday, September 12, 2018 2:56:13 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 20,746
Hi,

This most likely is an issue with the video driver or something that in the browser engine that are not fixable on our end. So the most practical solution for you would be trying to find out what triggered it. You can also try to disable GPU by setting this property to true and see if it resolves the issue for you:

https://www.essentialobjects.com/doc/eo.webbrowser.runtime.disablegpu.aspx

Thanks!
gEHRiMed
Posted: Monday, September 17, 2018 4:09:59 PM
Rank: Newbie
Groups: Member

Joined: 9/12/2018
Posts: 2
Thank you, we'll test this in the next week or two and let you know if this fixes the issue.
eo_support
Posted: Monday, September 17, 2018 9:09:35 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 20,746
No problem. Please keep us updated.


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