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Cannot Generate PDF on Windows Server Core 2019 Options
Brad Blankenship
Posted: Friday, February 22, 2019 1:32:50 PM
Rank: Advanced Member
Groups: Member

Joined: 11/8/2015
Posts: 39
We're running as a windows service on Windows Core. Everything works on Core 2017; however, when evaluating 2019, we can't seem to generate PDF documents.

The error we're getting is the following:

Message: Child process not ready.
Inner Exception:
Stack Trace: at EO.Internal.jq.a(Exception A_0, Boolean A_1)
at EO.Internal.jq.a(p2 A_0)
at EO.Internal.jq.a(Boolean& A_0, bae[] A_1, String A_2, String A_3)
at EO.Internal.jq.a(bae[] A_0, String A_1, String A_2)
at EO.Internal.av5.b()
at EO.Internal.av5.a(WindowsIdentity A_0)
at EO.WebEngine.Engine.Start(WindowsIdentity user)
at EO.Internal.sx.b()
at EO.Internal.np.a(sx& A_0)
at EO.Internal.aly.a(aw A_0, sx& A_1)
at EO.Internal.pa..ctor(aw A_0, HtmlToPdfOptions A_1)
at EO.Pdf.HtmlToPdfSession.a(HtmlToPdfOptions A_0)
at EO.Pdf.HtmlToPdfSession..ctor(HtmlToPdfOptions A_0, Boolean A_1)
at EO.Pdf.HtmlToPdf.ConvertHtml(String html, PdfDocument doc, HtmlToPdfOptions options)
at Titan.Bll.Report.Output.PdfOutputService.CreatePdfDocument(String htmlBody, HtmlToPdfOptions htmlToPdfOptions)

Additionally, may or may not be related, while this occurs, we get a message box on the server:

Failed to resolve function DXVA2CreateVideoService in dxva2.dll

We're running version 18.3.46
eo_support
Posted: Tuesday, February 26, 2019 6:59:58 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 21,094
Hi,

We have a new build that may resolve this issue. Please see your private message for the download location.

Thanks!
Brad Blankenship
Posted: Saturday, March 2, 2019 10:11:58 AM
Rank: Advanced Member
Groups: Member

Joined: 11/8/2015
Posts: 39
We're not getting the same error but similar:

EO.Internal.js+f
Child process exited unexpectedly.

EO.Internal.js+f: Child process exited unexpectedly.
at EO.Internal.js.a(Exception A_0, Boolean A_1)
at EO.Internal.js.a(p4 A_0)
at EO.Internal.js.a(Boolean& A_0, bal[] A_1, String A_2, String A_3)
at EO.Internal.js.a(bal[] A_0, String A_1, String A_2)
at EO.Internal.av8.b()
at EO.Internal.av8.a(WindowsIdentity A_0)
at EO.WebEngine.Engine.Start(WindowsIdentity user)
at EO.Internal.sy.b()
at EO.Internal.nr.a(sy& A_0)
at EO.Internal.alw.a(ay A_0, sy& A_1)
at EO.Internal.pc..ctor(ay A_0, HtmlToPdfOptions A_1)
at EO.Pdf.HtmlToPdfSession.a(HtmlToPdfOptions A_0)
at EO.Pdf.HtmlToPdfSession..ctor(HtmlToPdfOptions A_0, Boolean A_1)
at EO.Pdf.HtmlToPdf.ConvertHtml(String html, PdfDocument doc, HtmlToPdfOptions options)
at EO.Pdf.HtmlToPdf.ConvertHtml(String html, Stream stream, HtmlToPdfOptions options)
at Titan.Bll.Report.Output.PdfOutputService.CreatePdfDocument(String htmlBody, HtmlToPdfOptions htmlToPdfOptions)
Brad Blankenship
Posted: Wednesday, March 6, 2019 12:24:52 AM
Rank: Advanced Member
Groups: Member

Joined: 11/8/2015
Posts: 39
Is there anything else you need from us on this new error message?
eo_support
Posted: Wednesday, March 6, 2019 6:39:43 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 21,094
No. We do not need anything for now. We are still looking into this. We will reply here again as soon as we have an update.
eo_support
Posted: Friday, March 8, 2019 2:09:06 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 21,094
Hi,

This is just to let you know that we have found the root of the problem. We will reply again when we have a new build for you.

Thanks!
eo_support
Posted: Friday, March 15, 2019 7:52:38 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 21,094
Hi,

This is just to let you know that we have posted a new build that should resolve this issue. You can download the new build from our download page. Please take a look and let us know how it goes.

Thanks!


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