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Channel disconnected error Options
John
Posted: Tuesday, July 10, 2018 6:44:19 AM
Rank: Newbie
Groups: Member

Joined: 7/10/2018
Posts: 1
Hi,

We are a licenced customer and are using the EO browser to display help information in a WPF application. The set up has been working well for several months but recently we are seeing reports of the following error System.Exception: Channel disconnected



The error happens intermittently which makes me think it could be network related but this needs verification. Please can you confirm the cause of the issue and what can be done to fix.

Many thanks
eo_support
Posted: Wednesday, July 11, 2018 5:35:36 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 20,821
Hi,

This usually does not have to do with network. The error message usually indicates a crash inside the browser engine, which can be caused by many different issues. For example, it can be caused by out of memory issue (when the page is too large), or a timing issue (when some underlying objects being destroyed too soon), or just a bug in the browser engine. The best way to resolve such issue is to reproduce it first. Once you can reproduce it, you can send a test project to us:

https://www.essentialobjects.com/forum/test_project.aspx

We will then try to debug it here to see if we can find out the root problem for you, then decide how to fix it/workaround it.

Thanks!


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