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Office support for high definition displays Options
Julie Allen
Posted: Monday, October 15, 2018 8:02:48 AM
Rank: Newbie
Groups: Member

Joined: 6/26/2017
Posts: 9
We are having display problems when we embed the EO browser into an Outlook VSTO task pane when running on a multi-monitor setup with the monitors set to different zoom settings.

The problem is described in this Microsoft article:
https://support.office.com/en-us/article/office-support-for-high-definition-displays-6720ca0e-be59-41f6-b629-1369f549279d

The problem goes away if we set Display Settings to 'Optimize for compatibility' but this isn't ideal as our users may not want to use this setting. As referenced in the Microsoft article above, is there a fix for this problem?

Kind Regards

Julie
eo_support
Posted: Monday, October 15, 2018 1:26:40 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,082
Hi,

Multiple monitors with different DPI settings are not supported. In Chromium's code there is a single global scale factor value that is acquired from the primary monitor, so all monitors will use the same scale factor. So this is not something that can be easily fixed. As such your workaround might be the best solution.

Thanks!


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