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When can we expect the next (major) update? Options
PS
Posted: Monday, December 2, 2019 4:41:52 AM
Rank: Advanced Member
Groups: Member

Joined: 10/24/2018
Posts: 93
Hi,

We'd like to know when we can expect the next (major) update?
Currently the (as far as I'm aware only) major issue we're facing is that we sometimes get that "The child process has exited unexpectedly." on startup of our application, we haven't been able to find a cause for this after countless days of debugging and hence we were wondering if the next major update would perhaps solve things for us.

With the issue still in place we unfortunately cannot roll out our application to our end users.
eo_support
Posted: Monday, December 2, 2019 5:32:40 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 21,737
Hi,

Our next major update is planed later this month or early next month. However it is not expected to resolve this issue. The most common reason for "the child process has exited unexpectedly" is due to third party security/AntiVirus software incorrectly kills our child process, which is not in our control. I am sure you are already aware that the recommended method to resolve this issue is to enable EO child worker process.

If that does not resolve the issue, it might be something else and we will have to work together to find out the root cause. Possibly requiring remote access to your system if the issue can not be reproduced in our environment. Until then we won't be able to have a definite answer for you.

Thanks!


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