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EO.Pdf (20.0.25) "The request was canceled." error Options
id informed decisions
Posted: Sunday, January 19, 2020 9:16:00 PM
Rank: Newbie
Groups: Member

Joined: 10/29/2019
Posts: 7
Hi there,

I am testing the new release before upgrade the production and I am getting this error: "The request was canceled." for the below code snippet:

PdfDocument doc1 = new PdfDocument();
string url = $"https://profile.id.com.au/monash";
HtmlToPdf.ConvertUrl(url, doc1);

The stack trace for the error is:

" at EO.Internal.oe.a(ab4 A_0, String A_1, String A_2, String A_3, Int32 A_4, Int32 A_5, String A_6, Boolean A_7)\r\n at EO.Internal.oe.b(ab4 A_0, String A_1, String A_2, String A_3, Int32 A_4, Int32 A_5, String A_6, Boolean A_7)\r\n at EO.Pdf.HtmlToPdfSession.a(ab4 A_0, String A_1, String A_2, Int32 A_3, Int32 A_4, String A_5, Boolean A_6)\r\n at EO.Pdf.HtmlToPdf.b.a()\r\n at EO.Internal.aka.a[a](ao0 A_0)\r\n at EO.Pdf.HtmlToPdf.ConvertUrl(String url, PdfDocument doc, HtmlToPdfOptions options)\r\n at EO.Pdf.HtmlToPdf.ConvertUrl(String url, PdfDocument doc)\r\n at EO2020Test.Program.Main(String[] args) in C:\\Users\\ahmad.IDC\\source\\repos\\EO2020Test\\Program.cs:line 24"

Any idea?
eo_support
Posted: Monday, January 20, 2020 2:30:59 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 21,938
Hi,

We have confirmed this to be an issue. This will be fixed in our next build and we will post here again once the new build is posted.

Thanks!
id informed decisions
Posted: Monday, January 20, 2020 6:16:12 PM
Rank: Newbie
Groups: Member

Joined: 10/29/2019
Posts: 7
Thanks for confirming! Now, as we are blocked on v20 for this issue and we are blocked on v19 for the issue of "child process is not ready" issue, could you please update us when is the next build?
eo_support
Posted: Monday, January 20, 2020 6:17:10 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 21,938
Hi,

The new build should be out later this week.

Thanks!
eo_support
Posted: Friday, January 24, 2020 10:48:29 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 21,938
Hi,

This is just to let you know that the new build is out (20.0.33). You can download it from our download page. Please take a look and let us know how it goes.

Thanks!
id informed decisions
Posted: Monday, January 27, 2020 9:44:12 PM
Rank: Newbie
Groups: Member

Joined: 10/29/2019
Posts: 7
This issue has been fixed in the new version (20.0.33). However, the original issue of "child process is not ready", that was logged in a different support ticket, still occurs.
eo_support
Posted: Tuesday, January 28, 2020 1:28:19 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 21,938
Great. Thanks for confirming the fix for this issue. We are working on the other issue and we will update there as soon as we find anything.


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