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EO.Base.Rumtime.Exception - "A license key is provided but is not valid for this build or this product" occurs after u Options
Nuthan
Posted: Monday, June 7, 2021 1:10:33 PM
Rank: Newbie
Groups: Member

Joined: 6/7/2021
Posts: 1
Hi,

Recently we updated EO dll's (EO.Base.dll, EO.WebEngine.dll, EO.WebBrowser.dll and EO.WebBrowser.Wpf.dll) from version 20.1.88.0 to 21.1.11.0 after which the following exception is being thrown

System.Exception: A license key is provided but is not valid for this build or this product. Each version uses a different license key. Please make sure your license key version matches your DLL version. If you are testing a new version with an old license key, please remove your old license key to avoid this exception.
at EO.Internal.kidb.jxhq.vpig()
at EO.Internal.khwq.gyvw(Action lul)
at EO.Internal.kidb.vovy(Object oqz, Type ora)
at EO.Internal.kidb.vovy(Type orb)
at EO.Internal.tqrq.gkgv(Object qh)
at EO.Internal.tqrq.gkgu(Object qg)
at EO.WebBrowser.WebView.kurg(tqpe im, samc in)
at EO.WebBrowser.WebView.kusx(tqpe lr, samc ls)
at EO.WebBrowser.WebView.kusw(tqpe lp, samc lq)


If we downgrade the EO dll's back to version 20.1.88.0, we are not facing this issue.
Awaiting response ASAP.

Thanks
eo_support
Posted: Monday, June 7, 2021 1:27:39 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 22,900
Hi,

Please check with the person who provided you the original license key and asks for an updated license key for version 2021. Each version uses a different license key, so your existing v20 license key won't work for v21. We provide free upgrade for one year with purchase, so if the original order was placed within one year, the new license key should be free.

Thanks!


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