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RenderAsPDF Options
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checkwriters
Posted: Monday, March 16, 2015 4:30:27 PM
Rank: Newbie
Groups: Member

Joined: 3/16/2015
Posts: 1
We have developed a screen in our application that uses the following code to print the screen to PDF.

ASPXToPDF1.RenderAsPDF()
EO.Pdf.HtmlToPdf.Options.VisibleElementIds = "gvSchedule"

We have deployed this to our live env. We have one client that is having a problem using IE, Chrome, FF. When the user clicks on the print button the above code runs and take about 2-3 minutes and bring up a PDF not formatted. Every other client including us that runs this has no problem. It returns the formatted PDF in about 3-4 seconds. Has anyone heard of this issue or how to fix it? My thought is that there is something running on their system that is causing this problem but I'm not sure.

Thank You
Stephen
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eo_support
Posted: Monday, March 16, 2015 4:33:29 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,080
Hi,

This is usually a DNS error on your web server. See here for more details:

http://www.essentialobjects.com/doc/4/web/troubleshoot.aspx

Thanks!
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