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Convertion failed. Failed to resolve LoadLibrary and GetProcAddress Options
mhelcor
Posted: Wednesday, December 23, 2020 12:23:45 AM
Rank: Newbie
Groups: Member

Joined: 12/23/2020
Posts: 3
Our application is suddenly not generating a pdf for the last 2 days and having this error "Convertion failed. Failed to resolve LoadLibrary and GetProcAddress" when calling HtmlToPdf.ConvertUrl function.
eo_support
Posted: Wednesday, December 23, 2020 7:00:06 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,067
Hi,

This occurs when you run an older version of EO.Pdf on a newer Windows (or a Windows with newer Windows update) that is not supported. Please update to the latest build and it should resolve the issue for you.

Thanks!
mhelcor
Posted: Wednesday, December 23, 2020 9:11:59 AM
Rank: Newbie
Groups: Member

Joined: 12/23/2020
Posts: 3
THank you for a quick reply. We did not upgrade anything. It has been running for years already and we check the server logs and seems no update after dec 19. Any other cause?
eo_support
Posted: Wednesday, December 23, 2020 10:27:02 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,067
No. This is the only cause.
mhelcor
Posted: Wednesday, December 23, 2020 11:36:45 AM
Rank: Newbie
Groups: Member

Joined: 12/23/2020
Posts: 3
we tried to download and use the latest version and seems the same exception error we receive.

eo_support
Posted: Wednesday, December 23, 2020 1:11:02 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,067
mhelcor wrote:
we tried to download and use the latest version and seems the same exception error we receive.


This is not possible ---- the latest version does not have this error message at all. So make sure you have changed the version correctly. Additionally, depending on the license for your previous version, you may need a new license to use the current version. If you can PM us your previous order number, we will be able to check it for you.


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