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EOBrowser crashes while saving file for a few users Options
Benoit
Posted: Sunday, March 7, 2021 2:16:29 PM
Rank: Member
Groups: Member

Joined: 3/27/2020
Posts: 19
Hello,

A minority of our users report a crash while trying to download and save a file with EOBrowser.

What is strange is that they can save a file successfully once or twice, then on the next attempt EOBrowser crashes silently with no error message. Unfortunately we do not have access to Windows system logs for these users.

We do no use FileDialogHandler.

Any hints?

Regards,
Benoit


eo_support
Posted: Tuesday, March 9, 2021 2:36:39 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 22,811
Hi,

There should be some kind of exception in your application when it crashes. Please see if you can change your code to catch and log such exception. For example, you can try to handle AppDomain.UnhandledException event and then log any exception passed to that event. We can then go from there once we have the exception information.

Thanks
Benoit
Posted: Thursday, April 1, 2021 5:27:53 AM
Rank: Member
Groups: Member

Joined: 3/27/2020
Posts: 19
Hi,

We were able to get the Windows crash report:

Version=1
EventType=APPCRASH
EventTime=132617385832718293
ReportType=2
Consent=1
UploadTime=132617385836143281
ReportStatus=268435456
ReportIdentifier=cd8db617-a174-457d-8b99-4979a1a58cb4
IntegratorReportIdentifier=ce3ec22e-2fe4-4f5d-99ec-852a78f00d45
Wow64Host=34404
NsAppName=Gestion Locative.exe
OriginalFilename=Gestion Locative.exe
AppSessionGuid=0000107c-0001-0010-1110-d4d5ce26d701
TargetAppId=W:00063cea7110e2cb85e991dafb8efb9196c700000000!0000c5950df8e8f6d29bcd957f573f079ea7aed8c4eb!Gestion Locative.exe
TargetAppVer=2038//02//10:00:43:10!58422!Gestion Locative.exe
BootId=4294967295
ServiceSplit=3387809612
TargetAsId=1007
UserImpactVector=271581968
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=1494127ddf69b6cd6936a4a0d3d18663
Response.BucketTable=4
Response.LegacyBucketId=1816820510346020451
Response.type=4
Sig[0].Name=Nom de l’application
Sig[0].Value=Gestion Locative.exe
Sig[1].Name=Version de l’application
Sig[1].Value=1.0.0.0
Sig[2].Name=Horodatage de l’application
Sig[2].Value=801cdd9e
Sig[3].Name=Nom du module défaillant
Sig[3].Value=StackHash_7c36
Sig[4].Name=Version du module défaillant
Sig[4].Value=10.0.19041.844
Sig[5].Name=Horodateur du module défaillant
Sig[5].Value=60a6ca36
Sig[6].Name=Code de l’exception
Sig[6].Value=c0000374
Sig[7].Name=Décalage de l’exception
Sig[7].Value=PCH_26_FROM_ntdll+0x000000000009D764
DynamicSig[1].Name=Version du système
DynamicSig[1].Value=10.0.19042.2.0.0.768.101
DynamicSig[2].Name=Identificateur de paramètres régionaux
DynamicSig[2].Value=1036
DynamicSig[22].Name=Information supplémentaire n° 1
DynamicSig[22].Value=7c36
DynamicSig[23].Name=Information supplémentaire n° 2
DynamicSig[23].Value=7c3645bae5e06c4dd1f71ec93cfa5e17
DynamicSig[24].Name=Information supplémentaire n° 3
DynamicSig[24].Value=8bc1
DynamicSig[25].Name=Information supplémentaire n° 4
DynamicSig[25].Value=8bc1fd510ad64416fdefa80aae8e2e50
UI[2]=C:\Program Files (x86)\ImmobilierLoyer\eobro\Gestion Locative.exe
LoadedModule[0]=C:\Program Files (x86)\ImmobilierLoyer\eobro\Gestion Locative.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.dll
LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[11]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[13]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[14]=C:\WINDOWS\System32\USER32.dll
LoadedModule[15]=C:\WINDOWS\System32\win32u.dll
LoadedModule[16]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[17]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[18]=C:\WINDOWS\SYSTEM32\ucrtbase_clr0400.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_CLR0400.dll
LoadedModule[20]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[21]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[22]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[23]=C:\WINDOWS\System32\psapi.dll
LoadedModule[24]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\ed4777cae83e1fc9087ac3dc82cf23ab\mscorlib.ni.dll
LoadedModule[25]=C:\WINDOWS\System32\ole32.dll
LoadedModule[26]=C:\WINDOWS\System32\combase.dll
LoadedModule[27]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[28]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[29]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[30]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\5dd302cc18514670950e7f3fbebddb06\System.ni.dll
LoadedModule[31]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Drawing\f4b470d059025978bbe597afc6e60f7d\System.Drawing.ni.dll
LoadedModule[32]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\4c9a810cd0c747bf8c7905df177ae92e\System.Windows.Forms.ni.dll
LoadedModule[33]=C:\WINDOWS\System32\shell32.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\Wldp.dll
LoadedModule[36]=C:\WINDOWS\System32\SHCORE.dll
LoadedModule[37]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\5b420a81d9bf78ed0945d8ac1ca932b4\System.Core.ni.dll
LoadedModule[38]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Configuration\43245d36d271e5e3abf3742885086b10\System.Configuration.ni.dll
LoadedModule[39]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml\131a023309990432765d7a97ec31d6a7\System.Xml.ni.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[41]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[43]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[45]=C:\WINDOWS\System32\ws2_32.dll
LoadedModule[46]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[47]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.844_none_423537bff6b9828c\comctl32.dll
LoadedModule[48]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.789_none_faf0a7e97612e7bb\gdiplus.dll
LoadedModule[49]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[50]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\DWrite.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[57]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[58]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[59]=C:\WINDOWS\SYSTEM32\MSASN1.dll
LoadedModule[60]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsecimpl.dll
LoadedModule[61]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.844_none_ca00b6081b84eb1d\COMCTL32.dll
LoadedModule[62]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\gpapi.dll
LoadedModule[64]=C:\Windows\System32\cryptnet.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[66]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[67]=C:\WINDOWS\System32\NSI.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\textinputframework.dll
LoadedModule[69]=C:\WINDOWS\System32\CoreUIComponents.dll
LoadedModule[70]=C:\WINDOWS\System32\CoreMessaging.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[73]=C:\WINDOWS\system32\Oleacc.dll
LoadedModule[74]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Accessibility\b2d9fb5fc2521b994e41d2480280f81c\Accessibility.ni.dll
LoadedModule[75]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\rasapi32.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\rasman.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\rtutils.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\winhttp.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[81]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[82]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[83]=C:\WINDOWS\System32\Comdlg32.dll
LoadedModule[84]=C:\WINDOWS\System32\CFGMGR32.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\DUI70.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\DUser.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[88]=C:\WINDOWS\system32\explorerframe.dll
LoadedModule[89]=C:\Windows\System32\thumbcache.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\policymanager.dll
LoadedModule[91]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll
LoadedModule[92]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[93]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[94]=C:\WINDOWS\system32\dcomp.dll
LoadedModule[95]=C:\WINDOWS\system32\dxgi.dll
LoadedModule[96]=C:\WINDOWS\system32\twinapi.appcore.dll
LoadedModule[97]=C:\WINDOWS\System32\TextShaping.dll
LoadedModule[98]=C:\Windows\System32\Windows.UI.FileExplorer.dll
LoadedModule[99]=C:\Windows\System32\Windows.FileExplorer.Common.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\edputil.dll
LoadedModule[101]=C:\Windows\System32\uiautomationcore.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\sxs.dll
LoadedModule[103]=C:\WINDOWS\SYSTEM32\atlthunk.dll
LoadedModule[104]=C:\WINDOWS\System32\StructuredQuery.dll
LoadedModule[105]=C:\Windows\System32\Windows.StateRepositoryPS.dll
LoadedModule[106]=C:\WINDOWS\system32\Windows.Storage.Search.dll
LoadedModule[107]=C:\Windows\System32\cldapi.dll
LoadedModule[108]=C:\Windows\System32\FLTLIB.DLL
LoadedModule[109]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[110]=C:\WINDOWS\System32\coml2.dll
LoadedModule[111]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[112]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[113]=C:\WINDOWS\System32\drprov.dll
LoadedModule[114]=C:\WINDOWS\System32\WINSTA.dll
LoadedModule[115]=C:\WINDOWS\System32\ntlanman.dll
LoadedModule[116]=C:\WINDOWS\System32\davclnt.dll
LoadedModule[117]=C:\WINDOWS\System32\DAVHLPR.dll
LoadedModule[118]=C:\WINDOWS\System32\wkscli.dll
LoadedModule[119]=C:\WINDOWS\SYSTEM32\cscapi.dll
LoadedModule[120]=C:\WINDOWS\System32\netutils.dll
LoadedModule[121]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[122]=C:\Program Files\McAfee\MAT\McPvNs.dll
LoadedModule[123]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[124]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[125]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[126]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[127]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[128]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[129]=C:\Program Files\Common Files\McAfee\Platform\McRtMui.dll
LoadedModule[130]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[131]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[132]=C:\Program Files\Common Files\McAfee\Platform\LangSel.dll
LoadedModule[133]=C:\WINDOWS\System32\msxml3.dll
LoadedModule[134]=C:\Windows\System32\twinapi.dll
LoadedModule[135]=C:\Program Files\McAfee\MAT\McOemRes.dll
LoadedModule[136]=C:\Program Files\McAfee\MSC\OemUI.dll
LoadedModule[137]=C:\Program Files\McAfee\MAT\MpvRes.dll
LoadedModule[138]=C:\Windows\System32\dlnashext.dll
LoadedModule[139]=C:\Windows\System32\PlayToDevice.dll
LoadedModule[140]=C:\Windows\System32\DevDispItemProvider.dll
LoadedModule[141]=C:\Program Files (x86)\Microsoft OneDrive\21.030.0211.0002\amd64\FileSyncShell64.dll
LoadedModule[142]=C:\Windows\System32\EhStorShell.dll
LoadedModule[143]=C:\WINDOWS\system32\mssprxy.dll
LoadedModule[144]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[145]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[146]=C:\Windows\System32\PortableDeviceApi.dll
LoadedModule[147]=C:\Windows\System32\PortableDeviceTypes.dll
LoadedModule[148]=C:\Windows\System32\EhStorAPI.dll
LoadedModule[149]=C:\WINDOWS\SYSTEM32\ntshrui.dll
LoadedModule[150]=C:\WINDOWS\SYSTEM32\srvcli.dll
LoadedModule[151]=C:\WINDOWS\system32\NetworkExplorer.dll
LoadedModule[152]=C:\WINDOWS\System32\netprofm.dll
LoadedModule[153]=C:\WINDOWS\System32\npmproxy.dll
LoadedModule[154]=C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YUICSLE.DLL
LoadedModule[155]=C:\WINDOWS\SYSTEM32\mscms.dll
LoadedModule[156]=C:\WINDOWS\SYSTEM32\wsnmp32.dll
LoadedModule[157]=C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll
LoadedModule[158]=C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YMAISLE.DLL
LoadedModule[159]=C:\WINDOWS\system32\xmllite.dll
LoadedModule[160]=C:\WINDOWS\system32\wpdshext.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19042
OsInfo[3].Key=ubr
OsInfo[3].Value=867
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1036
OsInfo[7].Key=geoid
OsInfo[7].Value=84
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221026284
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.789.19041.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=7990
OsInfo[19].Key=svolsz
OsInfo[19].Value=475
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=191206
OsInfo[22].Key=bldtm
OsInfo[22].Value=1406
OsInfo[23].Key=bldbrch
OsInfo[23].Value=vb_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.19041.867.amd64fre.vb_release.191206-1406
OsInfo[30].Key=buildflightid
OsInfo[30].Value=6767771C-496D-4755-8838-06469CF3C1E4.1
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:8390
OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Fonctionnement arrêté
ConsentKey=APPCRASH
AppName=GestionLocative
AppPath=C:\Program Files (x86)\ImmobilierLoyer\eobro\Gestion Locative.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=2BA972B5E391139D0E60AE8794F9F21C
MetadataHash=275608231
eo_support
Posted: Thursday, April 1, 2021 7:57:43 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 22,811
Hi,

This is not what we are looking for. We are looking for information about the Exception object, particularly the Exception's Message and StackTrace property. This is .NET specific information and it has nothing to do with Windows. You may need to modify your application to catch this information.

Thanks!


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