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Fail to create Document Options
Shah
Posted: Thursday, August 5, 2021 5:33:50 PM
Rank: Newbie
Groups: Member

Joined: 8/5/2021
Posts: 1
Hello,

We are using EO.pdf 20.0.33.0 version. We are getting the following error randomly. While we get this error, there didn't identified any high CPU utilization or memory issue on the server. We have to recycle the App Pool and requeue to make the document creation works.

Time out expired before the page can be loaded. StackTrace:
at EO.Internal.of.a(ab4 A_0, String A_1, String A_2, String A_3, Int32 A_4, Int32 A_5, String A_6, Boolean A_7)
at EO.Internal.of.b(ab4 A_0, String A_1, String A_2, String A_3, Int32 A_4, Int32 A_5, String A_6, Boolean A_7)
at EO.Pdf.HtmlToPdfSession.a(ab4 A_0, String A_1, String A_2, Int32 A_3, Int32 A_4, String A_5, Boolean A_6) at EO.Pdf.HtmlToPdf.d.a()
at EO.Internal.akb.a[a](ao1 A_0) at EO.Pdf.HtmlToPdf.ConvertHtml(String html, PdfDocument doc, HtmlToPdfOptions options)
at EO.Pdf.HtmlToPdf.ConvertHtml(String html, Stream stream, HtmlToPdfOptions options)

1. Does this version has any known issues.
2. What is max concurrent threads this version support at any given point.
3. Do we need to add a logic to clear the memory when the timeout occurred.

Please let us know your recommendations.

Thanks,
Shah.
eo_support
Posted: Thursday, August 5, 2021 6:25:53 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 23,072
Hi,

Please try to update to the latest build first. We are not aware of any known issues regarding this in your version, however there can be other changes between your version and the current version that can indirectly cause the issue. So it's always a good idea to update the DLLs first.

The issue should not have anything to do with memory/threading. And you do not need to add code to clear anything when such exception occurs. Any internally resource used by our library will be automatically cleared in such case.

The most common scenarios that causes this error is when you use manual trigger and for whatever reason the manual trigger is not called (for example, a JavaScript exception somewhere in the page). In that case you may want to debug your JavaScript to find out why it is not triggered. You can find more information on how to debug the JavaScript code here:

https://www.essentialobjects.com/doc/webbrowser/advanced/debug.aspx

Thanks



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