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Troubleshooting "Channel disconnected" Options
eo_support
Posted: Thursday, December 2, 2021 1:39:19 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 23,374
This usually indicates a crash inside the browser engine. In order to resolve this issue, we must identify the root of the crash and resolve the crash.

If you have a way to reproduce this issue, please try to isolate the problem into a test project and send the test project to us. See here for more details:

https://www.essentialobjects.com/forum/test_project.aspx

To reproduce the issue is the most reliable way to resolve the issue since not only it helps us to identify the issue quickly, but also provides a way to verify the fix.

If it is not possible to reproduce the issue, please try to capture crash log:

https://www.essentialobjects.com/doc/common/crash_report

Once we receive the crash log, we will look into it and see what we can find.

Thanks!


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