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Excel and pdf generation is failing for EO Total 2019 library Options
Karthick M
Posted: Wednesday, June 8, 2022 7:47:47 AM
Rank: Member
Groups: Member

Joined: 6/16/2014
Posts: 17
Exhibits an issue where PDF / Excel generation stops working and a reboot is required to correct the system back to its working state. The system is able to generate both types of reports perfectly fine until it stops working. The following is an exception thrown by the EO component within the ExportQueue logs: 2022-05-25 3:20:29 PM - 2022-05-25 9:20:29 AM - Managed Thread Id: {4} Message : HtmlToPdfSession - LoadHtml attempt #1 Failed. Error=EO.Internal.i3+e: Child process exited unexpectedly. at EO.Internal.i3.a(Exception A_0, Boolean A_1) at EO.Internal.i3.a(o0 A_0) at EO.Internal.i3.a(Boolean& A_0, a7p[] A_1, String A_2, String A_3) at EO.Internal.i3.a(a7p[] A_0, String A_1, String A_2) at EO.Internal.aof.a(String A_0, String A_1) at EO.Internal.at0.b() at EO.Internal.at0.a.a() at EO.Internal.pe.a(Action A_0) at EO.Internal.at0.a(WindowsIdentity A_0) at EO.WebEngine.Engine.Start(WindowsIdentity user) at EO.Internal.rr.b() at EO.Internal.mw.a(rr& A_0) at EO.Internal.aj3.a(av A_0, rr& A_1) at EO.Internal.oa.f() at EO.Internal.oa..ctor(av A_0, HtmlToPdfOptions A_1) at EO.Pdf.HtmlToPdfSession.a(HtmlToPdfOptions A_0) at EO.Pdf.HtmlToPdfSession..ctor(HtmlToPdfOptions A_0, HtmlToPdfSession A_1) at EO.Pdf.HtmlToPdfSession.Create() at UserReportTask.Action(String jobDetails, Guid queueID)
eo_support
Posted: Wednesday, June 8, 2022 2:49:12 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 23,374
Hi,

Please try to update to the current build from our download page (22.1.42) and see if it helps. We recently just fixed an issue that can put EO.Pdf into an unrecoverable state.

Make sure you download a new license key for the 2022 version from your license key page as well. Each version uses a different license key. So your old license key will not work with the current version.

Thanks!


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