Rank: Newbie
Groups: Member
Joined: 11/2/2022
Posts: 2
|
Hi,
I'm encountering an issue when using the EO pdf component (to convert html to pdf) on specific machine, so far i was able to reproduce the issue on 2 different machines (on many others the issue is not reproducable)
This is the log trace of the error i'm receiving:
Security report EO-PDF creation failed, reason is: EO.Pdf.HtmlToPdfException: Conversion failed. Failed to create worker, Win32 Error: 193 ---> System.Exception: Failed to create worker, Win32 Error: 193
at EO.Internal.jg.a(String A_0, Boolean A_1)
at EO.Internal.jg.a(Int32 A_0, String A_1, Boolean A_2)
at EO.Internal.jg.e..ctor(jg A_0, String A_1, String A_2)
at EO.Internal.jg.a(String A_0, String A_1, String A_2)
at EO.Internal.jg.a(String[] A_0, String A_1, String A_2, String A_3, String A_4)
at EO.Internal.jg.i.b()
at EO.Internal.jg.i.d()
at EO.Internal.jg.k()
at EO.Internal.jg.a(String[] A_0, String A_1, String A_2, String A_3, String A_4)
at EO.Internal.gs.a(String A_0, String A_1)
at EO.Inte
Are you familiar with that?
Thanks in advance!
Aviv
|
Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,103
|
Hi,
Which version do you use?
Thanks!
|
Rank: Newbie
Groups: Member
Joined: 11/2/2022
Posts: 2
|
Thank you for the quick response!
We are using version 16.0.24.0 of EO.pdf
|
Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,103
|
Hi,
This is an extremely old build that we no longer support. We have fixed many issues over the years, so please try the latest build and see if it resolves the issue for you.
Thanks!
|