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How to handle the print on an outlook document Options
penright
Posted: Tuesday, May 13, 2025 4:14:56 PM

Rank: Advanced Member
Groups: Member

Joined: 10/30/2017
Posts: 53
We are using Outlook email. We are using the tab browser technique. Starting at the Outlook home page, there are several panes. When you open an email with a PDF, then click on the attachment, it opens in like a pop-up. At the top, there are two buttons, a download and print. When you click on the print the new window event fires, and we create a second tap. The window is blank. I have a shortcut that will copy that tab's URL. If I copy and paste it into a Chrome browser, you can see the document with Chrome looking print UI. I can send you the link. I am not sure how long it is available, and/or because of cookies, you may not be able to access it. I am somewhat struggling to describe it, I was hoping trying to print a Google document might be some sort of clue. Looking at a Devtool on Chrome, I see a lot of type script, initator *.js, with status of 200.

Here is the link, I cut out some where the ellipses are (...)
https://attachments.office.net/mail/pdfprint.html?id=AAMkADU4NWM1NTc1LT (...) ANARY=X-OWA-CANARY_cookie_is_null_or_empty&owa=outlook.office.com&scriptVer=20250502003.07&clientId=xxxxxxxxxxxxxxxxx&routingKey=Stxxx%2540braums.com&animation=true
penright
Posted: Wednesday, May 14, 2025 9:04:24 AM

Rank: Advanced Member
Groups: Member

Joined: 10/30/2017
Posts: 53
Just tested with 2025.1.65.0 got the same results. I then tried to use the tab browser example that came with EO, same thing. If I can figure out how to public share from our one drive I have screenshots that make a lot more sense.
penright
Posted: Wednesday, May 14, 2025 9:17:50 AM

Rank: Advanced Member
Groups: Member

Joined: 10/30/2017
Posts: 53
Let me add another note... I just emailed it to my personal email, which gets forwarded to Gmail, so using the Gmail browser, when I clicked on the printer icon, it showed in a new tab and is able to be printed.
I wonder what Outlook is doing differently?
penright
Posted: Wednesday, May 14, 2025 12:01:10 PM

Rank: Advanced Member
Groups: Member

Joined: 10/30/2017
Posts: 53
Just set up a test Outlook account. I can send you the credentials, and you can see it for yourself.
eo_support
Posted: Thursday, May 15, 2025 1:55:13 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,365
Hi,

Sorry about the delay. We were able to find out the root of the issue. This will be fixed in our next build. We will reply here again as soon as the new build is available.

Thanks!
eo_support
Posted: Friday, May 16, 2025 9:06:24 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,365
Hi,

We have just emailed a link to build 25.1.80 to you that should resolve this issue. Note that the previous email incorrectly link to 25.1.70. That build did NOT address this issue. So make sure you use the .80 build.

Thanks!
penright
Posted: Friday, May 16, 2025 10:41:47 AM

Rank: Advanced Member
Groups: Member

Joined: 10/30/2017
Posts: 53
eo_support wrote:
emailed a link to build 25.1.80

Loaded it down, and it looks to have fixed that issue. It's a little bit tricky to start testing in stores, I have to make sure to compile any programs that use the EO DLLs. Besides, it is Friday. :-) Hope to get it in the stores sometime next week and will let you know if there are any other things we find.
eo_support
Posted: Friday, May 16, 2025 11:46:35 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,365
No problem. Please keep us updated.


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