Rank: Newbie
Groups: Member
Joined: 10/24/2025
Posts: 2
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While using ConvertHtml we are facing some issues, it converts html fine for a while but then stops working. We're using the latest build, 25.2.64 via nuget, this is on a function app (consumption plan) running .net 6.
Restarting the Function App fixes the issue for a short while.
Exception below:
The request was canceled.
EO.Pdf.HtmlToPdfException:
at EO.Pdf.HtmlToPdfException.smeb (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Internal.sqdh.tehw (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Internal.sqdh.sbtc (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdfSession.sbtc (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdfSession.sbtc (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdfSession.LoadHtml (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdf+witp.lfnj (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdf.tjob (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdf.tjoa (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdf.ConvertHtml (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdf.ConvertHtml (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdf.ConvertHtml (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at Zetadocs.Utilities.EmailToPdfConverterService.ConvertHtmlToPdf (Zetadocs.Utilities, Version=1.0.25296.2, Culture=neutral, PublicKeyToken=e139abe62dd951e0: D:\a\1\s\Zetadocs.Utilities\EmailtoPdfConverterService.cs:266)
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,431
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Hi,
This appears to be an issue on our end. We are looking into it and we reply again as soon as we find anything.
Thanks!
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Rank: Newbie
Groups: Member
Joined: 10/24/2025
Posts: 2
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Hi, Any update on this? Thanks eo_support wrote:Hi,
This appears to be an issue on our end. We are looking into it and we reply again as soon as we find anything.
Thanks!
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,431
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Hi,
We did find an issue related to base Url that can cause ConvertHtml to fail and this issue has been fixed in our new 2026 build. However we are still working on a few more issues that can potentially cause ConvertHtml to fail. Without detailed internal log it is impossible for us to verify whether the issue was indeed fixed. We are planing to work out those issues first and then have you switch to the new build and capture logs. If the problem still occurs after that, then we can further narrow it down with logs and go from there.
Thanks!
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