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Problem with my license Options
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PooLP
Posted: Friday, July 11, 2008 7:01:13 AM
Rank: Newbie
Groups: Member

Joined: 6/19/2008
Posts: 7
Hi,

i have purchased one license for Splitter, but my license do not work.

I have put my license Key in license manager on my dev pc, and i put my Resdistribution Key on my Bin folder of my app (in my dev pc).

I have always a advertising message for purchase a license.

Please, help me for installing correctly my license.

Thanks
Richard

PS : Sorry for my english
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eo_support
Posted: Friday, July 11, 2008 7:36:48 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,097
Hi Richard,

Can you follow the steps outlined here to see if it helps?

http://www.essentialobjects.com/ViewDoc.aspx?t=InstallationAndDeployment%2flicense.html

Scroll down to the bottom and look for "License Troubleshooting". Detailed step by step instructions are available there.

Thanks!
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PooLP
Posted: Friday, July 11, 2008 7:46:13 AM
Rank: Newbie
Groups: Member

Joined: 6/19/2008
Posts: 7
Hi,

Yes i read the Help file.

I have no License Key (or key) in my license manager (in list box), but i add the license this morning ...
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eo_support
Posted: Friday, July 11, 2008 7:53:03 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,097
Hi,

Make sure you log in with the same user. I believe the key is stored per user.

Also make sure you are running the correct license manager. There are two license managers, one is for EO.Web Controls, the other is for EO.WinForm Controls. They look alike but they are different. Check whether your list box has a "Expires At" column (scroll to the right to see it), if you have that column, then you are running the correct License Manager.

Thanks
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PooLP
Posted: Tuesday, July 15, 2008 12:44:11 AM
Rank: Newbie
Groups: Member

Joined: 6/19/2008
Posts: 7
Hi,

I use the same user.
I use the correct License manager.

I upload a screenshot of different windows with error.

My license do not exist in list box of license manager.

Regards,
Richard
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eo_support
Posted: Tuesday, July 15, 2008 6:31:20 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,097
Hi,

We have reset your license key. Please try to activate it again.

Thanks!
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PooLP
Posted: Tuesday, July 15, 2008 7:05:28 AM
Rank: Newbie
Groups: Member

Joined: 6/19/2008
Posts: 7
Ok, now work correctly

Thanks for your reactivity ;)

Richard
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