Rank: Newbie
Groups: Member
Joined: 7/1/2015
Posts: 2
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We have one user of our product who receives this error every time she logs in. We even swapped her PC out, and she receives the error on her new PC as well. She is the only user out of 300 to receive this error.
EO.Webbrowser.dll and EO.Base.dll are version 16.0.70.0
The following information about the error was automatically captured:
• details were written to a text log at:
C:\Program Files\Enlighten\prod\2.6.0.18\Enlighten.exe.UnhandledExceptionLog.txt
Detailed error information follows:
Exception Source: EO.Base
Exception Type: System.Exception
Exception Message: Child process not ready. nWaitResult = 1
Exception Target Site: a
Date and Time: 01/04/2017 2:48:37 PM
Application Domain: Enlighten.exe
Assembly Codebase: file:///C:/Program Files/Enlighten/prod/2.6.0.18/Enlighten.exe
Assembly Full Name: Enlighten, Version=2.6.0.18, Culture=neutral, PublicKeyToken=fd44bc336c7df91d
Assembly Version: 2.6.0.18
Assembly Build Date: 09/19/2016 10:59:40 AM
---- Stack Trace ----
EO.Internal.jh.a(A_0 As String, A_1 As Boolean)
Enlighten.exe: Native Code Offset 00119 IL Offset 00101
EO.Internal.jh.a(A_0 As p0)
Enlighten.exe: Native Code Offset 00177 IL Offset 00123
EO.Internal.jh.a(A_0 As String[], A_1 As String, A_2 As String, A_3 As String, A_4 As String)
Enlighten.exe: Native Code Offset 01093 IL Offset 00967
EO.Internal.aqd.a(A_0 As String, A_1 As String)
Enlighten.exe: Native Code Offset 00022 IL Offset 00000
EO.Internal.awf.e()
Enlighten.exe: Native Code Offset 02354 IL Offset 01403
EO.WebEngine.Engine.Start()
Enlighten.exe: Native Code Offset 00477 IL Offset 00508
EO.Internal.cm..ctor(A_0 As WebView)
Enlighten.exe: Native Code Offset 00206 IL Offset 00040
EO.WebBrowser.WebView.z()
Enlighten.exe: Native Code Offset 00235 IL Offset 00236
EO.WebBrowser.WebView.b(A_0 As IntPtr, A_1 As Boolean)
Enlighten.exe: Native Code Offset 00275 IL Offset 00315
EO.WebBrowser.WebView.Create(hWnd As IntPtr)
Enlighten.exe: Native Code Offset 00006 IL Offset 00000
EO.WebBrowser.WinForm.WebControl.a(A_0 As Object)
Enlighten.exe: Native Code Offset 00130 IL Offset 00110
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,083
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Hi, This usually occurs due to a third party security/antiVirus software that incorrectly killed our child process. If you can identify the program, you can add your application into the program's exception list and see if it works. If not, please try these steps: 1. Update to the latest build; 2. Enable large address space: https://www.essentialobjects.com/doc/common/large_address_space.aspxIt's important that you update to the latest build when you use this option. We have made some code changes very recently that will less likely trigger false alarms when used together with EnableLargeAddressSpace. Please let us know if this resolves the issue for you. Thanks!
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