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A connection attempt timed out exception on the LIVE server Options
Eric
Posted: Monday, December 28, 2020 1:31:32 PM
Rank: Newbie
Groups: Member

Joined: 5/27/2012
Posts: 3
Hi there,

I've just updated our EO PDF to version 20.3.63 since we migrated the application the Windows Server 2019.

I was able to run it locally, however when testing this on the server I keep getting the following exception

EO.Pdf.HtmlToPdfException
A connection attempt timed out.

I was using the following method:

var doc = new PdfDocument();
HtmlToPdf.ConvertUrl(urlToConvert, doc);

Again this is working locally, but failed on the Production server. Please advise.


Thanks,
Eric
eo_support
Posted: Tuesday, December 29, 2020 1:54:04 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,070
Hi,

This means you can't connect from within your server to your server. This is a network configuration error that most commonly caused by improper DNS configuration. See here for more details:

https://www.essentialobjects.com/doc/web/aspxtopdf/troubleshoot.aspx

The above article is for ASPXToPDF but the issue applies to any kind of connection from within your server to your server.

Thanks!


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