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ConvertHtml exception Options
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Yashar
Posted: Friday, October 24, 2025 5:13:37 AM
Rank: Newbie
Groups: Member

Joined: 10/24/2025
Posts: 1
While using ConvertHtml we are facing some issues, it converts html fine for a while but then stops working. We're using the latest build, 25.2.64 via nuget, this is on a function app (consumption plan) running .net 6.

Restarting the Function App fixes the issue for a short while.
Exception below:

The request was canceled.
EO.Pdf.HtmlToPdfException:
at EO.Pdf.HtmlToPdfException.smeb (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Internal.sqdh.tehw (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Internal.sqdh.sbtc (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdfSession.sbtc (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdfSession.sbtc (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdfSession.LoadHtml (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdf+witp.lfnj (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdf.tjob (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdf.tjoa (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdf.ConvertHtml (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdf.ConvertHtml (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at EO.Pdf.HtmlToPdf.ConvertHtml (EO.Pdf, Version=25.2.64.0, Culture=neutral, PublicKeyToken=e92353a6bf73fffc)
at Zetadocs.Utilities.EmailToPdfConverterService.ConvertHtmlToPdf (Zetadocs.Utilities, Version=1.0.25296.2, Culture=neutral, PublicKeyToken=e139abe62dd951e0: D:\a\1\s\Zetadocs.Utilities\EmailtoPdfConverterService.cs:266)
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eo_support
Posted: Friday, October 24, 2025 12:46:24 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,423
Hi,

This appears to be an issue on our end. We are looking into it and we reply again as soon as we find anything.

Thanks!
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