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Rank: Newbie
Groups: Member
Joined: 7/1/2007
Posts: 7
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Hi, I have been using the EO Menu on one of my sites for some time now, but recently i have been made aware by a number of customers that it is not displaying correctly. Please see the following address: http://www.landscapeplus.co.uk/It is fine in IE/FF on PC, but Google Chrome it is being offset to the right - the same on Safari for Mac. If i replace the menu itself with any other object they seem to be positioned correctly. Do you have any idea what might be causing it? regards, Simon.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,089
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Hi,
It appears that you are running version 3.x, which is is more than 2 years old. That is a lot earlier than Chrome (and even the version of your Safari) was released. As you can imagine, while we put in great effort to ensure product works with the all the popular browsers, there is no way for us to ensure it works with browsers or versions that have not been released yet.
We do believe the latest version works fine on Chrome and Safari on Mac/PC. So you may wish to try that first. Please note that you will need to place an upgrade order in order to use the latest version. Our product includes a one year "service period" during which you can receive newer versions for free. After that a purchase is needed to use the new version. You should quality for an upgrade discount though.
Thanks!
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Rank: Newbie
Groups: Member
Joined: 7/1/2007
Posts: 7
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Ok I understand. It seems I should qualify for an upgrade discount - but how do I get this applied?
It seems if I go through the purchase process this is not discounted. Thanks.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,089
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Hi,
We've sent you details about the discount via private message. You can click "Inbox" on the top of the forum to view the message.
Thanks!
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Rank: Newbie
Groups: Member
Joined: 7/1/2007
Posts: 7
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Hi,
Its now working fine. Thanks.
Simon.
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