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Users can't enter text into text fields Options
Steen Andersson
Posted: Friday, May 9, 2014 12:37:12 PM
Rank: Newbie
Groups: Member

Joined: 5/9/2014
Posts: 1
Hi,

Great product, however, we have one major problem which affects one third of our users.

They cannot enter text into our sign-in text fields.

They click on field, it becomes highlighted (a CSS highlight around the field appears), they type on the keyboard and nothing appears in the field. Strangely, they can 'paste' text from the clipboard to the field just fine.

See it in action in this video - Jump to 2:18: http://screencast.com/t/pkkYyOFQf5o

Here's the HTML code snippet for the form:

<div class="b-emb-login-side b-emb-login-side_right-login ">
Sign In/Register with an account.
<form id="form-auth" class="b-emb-form" action="#" novalidate="novalidate">
<fieldset class="b-from-block__fieldset b-from-block__fieldset_side-indents">
<div class="b-form-block__control-group">
<div class="controls">
<input name="email" maxlength="100" required="required" placeholder="Enter your email..." type="email" class="b-form__input" id="input-email" value="" email="email">
</div>
</div>
<div class="b-form-block__control-group">
<div class="controls">
<input name="password" maxlength="100" required="required" placeholder="Enter your password..." type="password" class="b-form__input" id="input-password">
</div>
</div>
<div id="field-name" class="b-form-block__control-group hide">
<div class="controls">
<input name="name" maxlength="100" placeholder="Enter your name..." type="text" class="b-form__input" id="input-name" required="required">
</div>
</div>
<div class="b-form-block__control-group b-form-block__control-group_top-indent" style="text-align: center;">
<a id="btn-register" class="b-form-block-btn b-form-block-btn_submit b-form-block-btn_left" href="#">Register</a>
<a id="btn-login" class="b-form-block-btn b-form-block-btn_submit b-form-block-btn_right" href="#">Sign In</a>
<div class="clearfix"></div>
<a class="b-form-block__link" href="#password-recovery">Lost your password?</a>
</div>
</fieldset>
</form>
</div>
</div>


We are embedding your browser into a VSTO plugin - I'm not sure if that helps.

HELP!

Steen
eo_support
Posted: Saturday, May 10, 2014 10:24:17 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,067
Hi,

Sorry about the delay. We have not been able to reproduce the problem. Are you able to isolate the problem into a test project that we can run in MS Word to reproduce the problem?

Thanks!


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